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Bucks County, PA, United States
We were founded on the concept of under promising and over delivering. Located in Historic Bucks County, just outside Philadelphia PA, with all of the advantages of the Big City Agency and more than 15 years of experience in the marketing and advertising arena, we are able to draw on a wealth of knowledge to produce your projects without wasting your time or your budget. We offer our clients creativity and accountability, utilizing the latest software for layout and design. When your team needs a boost we can provide that energy. Our lightning fast turn around ensures that we deliver on time all of the time, beating your deadlines and meeting our own! What sets our approach apart comes down to a few things. Compare our invoices to the ones you are currently receiving and you will see that size does matter.... Our cost effective approach and desire to succeed is the difference! Use the toolbar below for more information or click the logo to the right to go to our website... We look forward to hearing from you soon!~

Friday, February 25, 2011

You've Got Mail...


In a few words, email marketing is a highly effective form of direct marketing which uses the internet as a means of communicating a commercial message to a target market.  Email marketing has provided a quick and affordable medium for business communications. There are a number of distinct advantages to this form of marketing, compared to other marketing investments like direct mail, and other print advertising. It is less expensive and the return on investment can be high when done effectively. However, email marketing does have some disadvantages as well. In this article we will examine the advantages and disadvantages of email marketing and also provide some insight into how to plan and execute an effective email marketing campaign.
Email marketing is probably the most popular form of internet advertising. One of the most significant advantages to email marketing is the ability to reach a wide audience with minimal effort.  Another advantage is that generally it is extremely affordable.  Ideally you will already have a list of clients or potential clients who are interested in your products and services and the cost to send out an email is based on time and should be considered part of your regular operating costs. The true benefits of email marketing range from increased sales and lead generation to stronger brand awareness and improved customer relationships.

Be Effective
The trick to communicating an effective message is to craft an email which is easy to read and as understandable as possible. Effective business owners put a great deal of thought into the content of their communications with potential clients, avoiding jargon and a non-professional familiar tone. It’s not like texting and you should avoid shortened words and grammatical oversights. It’s also worthy to note that you can make each email personalized to the recipient to gain a better response. Mastering the craft of business communications is an absolute must, and doesn’t usually come as a natural talent but it is a skill that no business should be without.  If this is not an area that you have the time or skill, it makes sense then to work with a professional, like JAX Designs to write the copy for advertisements and create any graphics which will accompany the email communication. Use a pleasant and inviting subject/tag line with your email. This will attract attention and decrease its chances of being deleted before it is opened.

Offer Great Information
In the email write only about things that are relevant. There is no use in filling up space or adding attachments with irrelevant information. The content of the emails should be carefully considered. It should certainly highlight the products and services you offer but should do so without appearing to be a sales pitch. These emails should provide the readers with concise and relevant information and most importantly a call to action; a statement urging the reader to take a specific action such as making a purchase or researching your specific products or services in greater depth.


Spam Has A Horrible Taste
A most obvious disadvantage to email marketing is having your communications labeled as spam, which can be a violation and cause your business to receive fines.  Each day Internet users are “spammed” with unsolicited emails serving as advertisements. This problem has reached epic proportions!  It causes the recipient to be cautious about any email they receive which is unsolicited and appears to be promoting a particular product or service.  Often emails which contain subject lines or content that are similar to previously received spam will be transferred to a spam email folder by the email system automatically. Communications which are not automatically deleted may be deleted without being opened simply because the recipient does not recognize the sender of the communications. The result is wasted time for the business owner and complaints being lodged against the company for being a sender of spam.

Distribute Properly
After understanding the advantages and disadvantages of email marketing, you might wonder how you can maximize the advantages to use email marketing to your benefit. Consider how you plan to create an email distribution list. This is important because simply purchasing an email list is not likely to be effective. You may reach hundreds or thousands of internet users but there is no guarantee any of them will have any interest in your products or services.  However, if you build your own email list of potential customers, who have specifically requested additional information, you will have a well formulated list which includes mostly members of your target audience. One good way of going about doing email marketing is asking your clients and prospective clients to sign up for receiving regular emails about your business. Make sure that you also give an option to your readers to unsubscribe from your mailing list any time they wish. This is ideal because you are much more likely to sell products or services to members of your willing target market than you are to members of an email group who might not be interested in what you are offering at all.

Timing Is Crucial
There are many studies into when an email is most likely to be opened and the results vary greatly. Statistics have shown that emails are more than likely to be opened earlier in the mornings and directly following lunch time breaks. It’s hard to pinpoint the specific days that work best so we feel that a best practice is to test your email strategy and be consistent once you’ve found the time and day that works best for your company.

Evaluate Constantly
If you are going to spend the time to create an effective template email(s) and then distribute it properly it goes without saying you should want to evaluate your efforts. Keep track of what has been most successful, whether it is a subject line, effective content, a call to action or your timing. When you know what works best you can then duplicate and double your efforts for maximum impact higher rates of success with this cost effective for of advertising.


If done properly your email marketing will increase your customer base. Even a 1% response rate can greatly increase your bottom line profits. You can develop a quality email campaign on your own or you can contact JAX Designs at http://www.JAXDzign.com/contact.html, check out our group on Facebook or send an email and we would be happy to craft an email marketing plan for your future communications.

Saturday, February 12, 2011

SURVEY SAYS...

In today’s fast paced and quickly changing business environment the key to thriving is QUALITY customer service. Companies face tough competition from rising stars as well as existing players with newer innovations. Client satisfaction has quickly become the deciding factor in whether your company will maintain its share and growth in the marketplace. Successful companies quantify their position in the market by conducting customer satisfaction analysis through the use of tools like surveys. Customer Relationship Management (CRM) is the area of the company that utilizes this tool most. This helps keep the existing client base happy and increase the retention and recommendation rate within the target market.

Companies like yours conduct surveys to discover answers to a variety of questions. These questions are diverse, and vary widely depending on the plan and the desired results from the survey. Below are four essential reasons for businesses to quantify customer data in conducting a survey:
What's Going On With Your Client Base
Surveys are a non-threatening way for your business organization to learn about what motivates your client base and then what's important to them when utilizing your products and services.
Opportunity To Discuss Key Areas Of Interest
Having an open discussion with your client base is often difficult so being able to communicate with respondents about your strategic survey topics allow for a better insight into the questions your survey is setting out to answer. The feedback will also allow you to ask even deeper more probing questions at a later date that can shed light on topics related to your questions within a larger context.
Create A Plan Of Action To Address The Important Issues
Some business owners often rely on intuition and feelings about a target market or trends in the marketplace. Through the utilization of survey data, a business can gather objective information to make sound data-driven decisions. This is the best way then to immediately address issues that are important, rather than wasting time and resources on irrelevant concerns.
Set A Company Benchmark
Conducting a survey provides a quick look or snapshot of your target market and their attitudes about the information your survey is trying to gather. This helps a business establish a baseline to compare the target market attitudes and perceptions relative to the survey questions and establish whether these trends in information are getting better or worse over time.
An effective customer satisfaction survey should focus on measuring the client base’s view of how well the company delivers on their needs. The most common factors include ideas like service promptness, staff responsiveness, and understanding of the customer's problem in general.  A business owner can then take this data and learn from it. Here are a few compelling reasons to incorporate customer satisfaction surveys into your current business plan:

•Enhance profits.
•Increase market share.
•Increase repeat business.
•Improve quality of service.
•Gain insight on products or services.
•Improve customer satisfaction and retention.
•Provide a way for unsatisfied customers to vent.
•Measure and compensate the entire organization.
•Demonstrate commitment to listening to customers.
•Learn where the company stands in the market against the competitors.

Your business and customers have a wealth of information and insight about what it is like to be a customer of your company. Many of your customers also buy from your competitors. They know what can be done to improve your company's products and services, customer service, communications and other criteria important to achieving total customer satisfaction and loyalty.
While most companies are aware of the need to take action and make improvements to become more competitive, they often miss the hidden opportunities that can really make a difference for customers. That's where JAX Designs customer surveys come into play. We can help you uncover the hidden data you need to compete more effectively gathering the information and insight you need to keep existing customers and attract new ones as well.
By creating and effective survey and administering it we have uncovered that in general it will costs 5 to 10 times more to attract new customers than it costs to keep existing customers. That is a telling statement! Most of your customers won't complain directly to you or your staff but they will definitely complain to friends and business associates. They may remain loyal as a customer, but buy less of your products and services. The worst thing that can happen though is that they become customers of your competitors. Uncover the facts and perceptions of your products and services and your clients can be the greatest piece of your marketing plan; recommending your company, products and services to your immediate market and then through social media, like Facebook, Twitter, MySpace and LinkedIn…the world!!
Your target market and your clients will behave, act, purchase and recommend based on their business experiences, what they hear, how they feel and what they believe about your business, your products, your staff and your service. JAX Designs takes the time to understand YOUR business, YOUR products and services, the psychology of the sale as well as the underlying factors that drive customer satisfaction and behavior. You can develop a quality survey on your own or you can contact JAX at http://www.JAXDzign.com/contact.html, check out our group on Facebook or send an email and we would be happy to create a perfect survey tool for you!